How to setup a Blackberry Support user account

1. Login to BES console.

2. Expand Administrator users

3. Click Create an administrator user

4. Fill in the required fields: only use ADM accounts for Admin logins.

5. For Role: Select Senior helpdesk Administrator. Do not create an Enterprise admin account.

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7. Enter your password in the Administrators password field.

8. Click > Create an administrator user.

9. Done.

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